Privacy Policy
How Prefab Caravan collects, uses, and protects your personal information when you visit our website or contact us about our portable cabins and prefabricated structures.
Who we are
Prefab Caravan is a manufacturer of portable cabins, modular buildings, prefabricated villas, security cabins, and related structures, based in Sajja Industrial Area, Sharjah, United Arab Emirates. This Privacy Policy applies to information collected through our website prefabcaravan.ae and any related communications with us.
For the purposes of the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), Prefab Caravan is the "Controller" of any personal data you provide to us.
Information we collect
We collect information you provide directly, information collected automatically, and information from third parties.
Information you provide
When you submit an enquiry, request a quote, or communicate with us via WhatsApp, email, or phone, we collect:
Your name so we can address you personally
To respond to your enquiry
For calls and WhatsApp communications
Subject and message about your project
If provided for B2B enquiries
Information collected automatically
When you visit our website, we automatically collect:
And approximate city/country location
Browser type, OS, screen size
Pages visited, time spent, referrer
Date and time of visits
Information from third parties
We may receive information from analytics providers (such as Google Analytics) and, where you interact with us through social media, from the relevant platform in accordance with their own privacy policies.
How we use your information
We use the information we collect for the following purposes:
Provide quotes and product information
Process orders, arrange delivery and installation
Order updates, quotation follow-ups
Analyse usage to enhance experience
Only where you have consented
Tax records, contracts, regulations
Monitoring and dispute resolution
Legal basis for processing
Under the UAE Personal Data Protection Law, we process your personal data on one or more of the following bases:
When you voluntarily submit information through our forms
To provide quotations and deliver services you requested
To operate our business without overriding your rights
Where UAE law requires us to retain information
You may withdraw consent at any time by contacting us using the details in Section 13. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
Cookies and tracking
Our website uses cookies and similar technologies to function properly, understand how visitors use the site, and improve your experience. For detailed information on the cookies we use, please see our Cookies Policy.
You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
All data transmission is encrypted
Only authorised personnel access data
Security patches applied promptly
Disaster recovery procedures in place
Staff and providers bound by agreements
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
Up to 24 months after last interaction
Duration of relationship + 5 years (UAE law)
Up to 26 months (aggregated form)
5 years per UAE tax and commercial law
International data transfers
Some of our service providers (hosting, email, analytics) may store or process data outside the UAE. When we transfer data internationally, we ensure appropriate safeguards:
Transfers to jurisdictions with strong data protection
Recipient must protect data to UAE standards
Where required for specific transfers
Your rights
Under the UAE Personal Data Protection Law, you have these rights regarding your personal data:
Know what data we hold about you
Correct inaccurate or incomplete data
Request deletion in certain circumstances
Limit how we use your data
Receive your data in a portable format
Object to marketing and certain processing
Where processing is based on consent
With the UAE Data Office
To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days.
Children's privacy
Our website and services are intended for business and adult users. We do not knowingly collect personal data from children under 18.
If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The "Last updated" date at the top of this page indicates when the policy was most recently revised.
Where changes are material, we will provide additional notice, such as by email or a prominent notice on our website. We encourage you to review this policy periodically.
How to contact us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us using the details below.
Get in Touch
Our team is here to answer your privacy questions